Terms of Service

Last Updated on 6th November, 2025

Welcome to Pingal. This Pingal Mobile Application (“Platform”) is operated by Dyumn Tech Pvt Ltd having its registered office at: 101, D Definity Premises Co-operative Society Limited, Survey No-95, Hissa No-CTS No-364, Jayprakash Road No-01, Goregaon East, Mumbai, Maharashtra, India, 400063 (hereinafter referred to as “Company”, “We”, “Us”, “Our”).

These Terms of Service (“Terms”) constitute an electronic record as per the Information Technology Act, 2000(“IT Act”) and rules as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms provide for the terms and conditions by which We offer You access to use Our Platform and other Services. By visiting Our Platform, and/or using Our Services, You agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein. The Company urges User to read and understand these Terms carefully for the details on the way We will provide Services.

1. Users Eligibility

1.1 Users of the Platform or Services are the natural persons that have full capacity to avail the Services and/ or access the Platform and are able to assume legal responsibilities independently. If You do not have the capacity to enter into these Terms, please refrain from entering into the same, and in such case, any liability arising out of these Terms will be borne by You or Your guardian (where applicable), as the case may be.

1.2 The User hereby represents and warrants that User is eighteen (18) years of age or above and is fully able and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms. If You are under the age of 18 (eighteen) years, You must have Your parent or legal guardian’s permission to use or avail the Services. Please have Your parent or legal guardian read these Terms with You. You represent that Your legal guardian has reviewed and agreed to these Terms. If You are a parent or legal guardian, and You allow Your child to avail the Services, then these Terms apply to You and You are responsible for your child’s activity in relation to the Services.

1.3 The User agrees to abide by the Terms and any other rules and regulations imposed by the applicable law from time to time.

1.4 These Terms apply to any person who accesses or uses the Platform or Service for any purpose (hereinafter referred to as “User”, “You”, “Your”). The User(s) may use the Platform and/ or Services solely for their personal purposes.

1.5 Users are not required to create an account or register on the Platform in order to access and use the Services. The Services may be availed directly by visiting and accessing the Platform.

2. Use of the Platform and/or Services

2.1 Subject to the obligations and restrictions under these Terms, the User may use the Platform and the Services in the following manner:

• To access the details of the Services;
• To avail the Services;

2.2 In the course of availing the Services if You share any personal information through the prompts and other content you input (“Inputs”) on the Platform and the outputs generated by the Platform (“Output”) or if Company collects any personal information of the User(“User information”), such User Information will be governed by the Company’s Privacy Policy located at ("Privacy Policy")

2.3 In connection with the User’s use of the Platform and/or Service, the User will not provide any Input on the Platform’s chat function (“Chat Function”) that (a) infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading, or deceptive; (d) be defamatory, obscene, pornographic, vulgar, or offensive; (e) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are threatening to any person or entity; or (g) promote illegal or harmful activities or substances.

2.4 You further agree not to (a) upload any content that contains software viruses or is designed to interrupt, destroy, or limit the functionality of any equipment or services, or that contains other harmful, disruptive, or destructive files or content; (b) use or attempt to use another User’s Account without authorization, or impersonate any person or entity; (c) harvest, solicit, or collect information of other Users for any reason whatsoever, including, without limitation, for sending unsolicited communications; (d) post, advertise, or promote products or services commercially, or upload any content that is advertising, promotional material, junk mail, spam, or a contest or sweepstake, or that furthers or promotes criminal activity; or (e) use the Service in any manner that, in Our sole discretion, is objectionable or restricts or inhibits any other person from using or enjoying the Service, or which may expose Us or Our Users to any harm or liability of any type.

2.5 The User shall at all times ensure full compliance with the provisions of applicable law including but not limited to the IT Act.

3. Services

3.1 The Platform offers access to certain AI-enabled interactive features, including but not limited to AI-based horoscope prediction, and other intuitive or guidance-based conversational experiences (“Services”).

3.2 The Platform offers following four primary functions each with distinct astrological features:

• Cosmic Chat: This function uses AI-assisted astrological modeling inspired by the positions and movements of celestial bodies including planets, the moon, and constellations to provide symbolic predictions and daily cosmic guidance. To generate the results through this function:
  • The User is required to submit general or specific questions as Inputs through a Cosmic Chat Function available on the Platform. The Platform analyzes the query, applies symbolic astrological reasoning, and provides a response which may be accompanied by personalized suggestions on certain daily activity (“Cosmic Task”).
  • Each Cosmic Task appears under the Cosmic Task section on the Platform where the Users can, after fulfilling such Cosmic Task, mark the Cosmic Task as complete Upon doing this, the User will earn points and accumulating such points allows users to level up the achievements points within the Platform.
• Tarot Reading: This feature uses an AI-driven model based on the symbolic meanings and archetypes of traditional Tarot cards. To generate the results through this function:
  • The User is required to submit general or specific questions as through the Tarot Reading Chat Function available on the Platform.
  • The Platform then virtually draws three tarot cards.
  • The User can reveal each card by tapping on it and once revealed, the Platform interprets the cards’ imagery, order, and relationships to generate a response based on traditional Tarot symbolism.
• Napoleon’s Oracle: Napoleon’s Oracle draws inspiration from the divinatory system and book attributed to Napoleon Bonaparte, known as Napoleon’s Oraculum. The AI-model is not a purely astrological method but a broader divination tool combining astrology, numerology, palmistry, and dream interpretation. To generate the results through this function:
  • The User is required to submit a question through Napoleon Oracle Chat Function available on the Platform. The Chat Function poses a series of clarifying questions to help narrow down and specify the User’s true area of inquiry.
  • Once completed, the User will be prompted to follow the instructions provided by the Chat Function.
  • The Platform processes these inputs using algorithms derived from Napoleon’s Oraculum’s interpretive principles and produces a customized response.
• Horoscope Reading: By evaluating the positions of celestial bodies at the exact time, date, and place of a User’s birth, the Platform constructs and interprets a birth chart to generate personalized insights into character traits, emotional tendencies, future prediction and potential life patterns. To generate the results through this function:
  • In the event the User wishes to avail these services, the User is required to input their question and may provide relevant details on the Kundli Chat Function available on the Platform.
  • The Platform uses such information to create birth charts and analyses planetary positions.
  • The function generates an interpretative horoscope based on such birth charts and algorithms.

4. Service Fees and Payment

The Services are available free of charge. However, We reserve the right to charge fees at any point in time at Our discretion upon prior intimation to the Users.

5. Errors, Inaccuracies and Omissions

Occasionally there may be information on Our Platform or in the Service that contains typographical errors, inaccuracies or omissions that may relate to Service descriptions, promotions, timing. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel Services if any information in the Service on the Platform is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the Service except as required by law.

6. Termination

If User wishes to stop using Our Services, User may delete Our Platform or stop using the Platform.

7. Disclaimers

7.1 The Platform and Services provides Users an electronic platform which can be used as per these Terms. In this regard, the Company does not guarantee, represent or warrant You that:

• Your use of Our Service will be uninterrupted, timely, secure or error-free.
• the results that may be obtained from the use of the Service will be accurate or reliable.
• Your use of Service will be uninterrupted for indefinite periods of time or will not be cancelled at any time, without notice to You.
• Service will be in conformity with the conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• the quality of Service obtained through the use of the Services.

7.2 Our Platform is based on AI technology, and We do not warrant or guarantee the complete accuracy of the Services. AI technology is new and evolving. You acknowledge and agree that, in addition to the limitations and restrictions set forth in this Agreement, there are numerous limitations that apply with respect to AI technology and the Output it generates, including that (a) it may contain errors or misleading information and may not be accurate or reliable; (b) AI technology is based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content; (c) AI technology can struggle with understanding the nuances of language, including slang, idioms, and cultural references, which can result in Output that is out of context or does not make sense; (d) AI technology does not have emotions and cannot understand or convey emotions in the way humans can, which can result in Output that lacks the empathy and emotion that humans are able to convey; (e) AI technology can perpetuate biases that are present in the data used to train them, which can result in Output that is discriminatory or offensive. You shall use independent judgement and discretion before relying on or otherwise using Output. Output is for general informational and entertainment purposes only and is not a substitute for advice from a qualified astrology or tarot card professional. AI technology may have interferences or glitches or bugs which may result in disruption in the seamless delivery of Services whether due to any foreseeable or unforeseeable reasons whatsoever. To the extent permitted by law, the Company bears no liability to You or anyone else arising from or relating to Your use of AI technology

7.3 The User understands and agrees that any Service is undertaken at User's own discretion and risk and that User shall be solely responsible for any damage/s or/and cost or/and any other consequence/s resulting from any transaction.

7.4 The Platform utilizes certain AI programs to generate responses, interpretations, and insights as part of its Services. Specifically, the Platform has integrated with two third-party AI programs Grok and Anthropic to process user Inputs and produce Outputs. The use and functioning of these AI programs are subject to their respective terms and conditions, available at Grok Terms and Anthropic Terms respectively. Users acknowledge that the Company employs these AI programs solely to facilitate automated content generation and does not control or modify their algorithms or outputs. All AI-generated content is provided “as is,” may contain inaccuracies or limitations, and is subject to the disclaimers and restrictions contained in the respective AI programs’ terms. The Company expressly disclaims any liability for errors, omissions, or reliance placed on such AI-generated Outputs.

7.5 All information, predictions, and guidance as provided under the Outputs are intended solely for general informational and entertainment purposes. The Company makes no warranties or representations regarding the accuracy, completeness, reliability, or applicability of any Output. Users are strongly encouraged to consult with qualified professionals before making any personal or business decisions based on such information.

7.6 The Platform reiterates that the Outputs does not constitute any professional, scientific or expert advice, and the Platform does not guarantee the fulfillment of any prediction or advice provided through its Services

7.7 Platform shall not be liable to any person in connection with any damage suffered by any person as a result of any User's conduct.

7.8 The Company does not have any role in developing the User Information, if any. Company has no control over User Information and Company is merely an intermediary under the IT Act for the purposes of these Terms.

7.9 The Platform and Services are still in testing phase and are provided on an “as is” and “as available” basis and are believed to contain defects with the primary purpose of this beta testing license being to obtain feedback on performance and the identification of defects. From time to time, the Company may invite the Users to use a new version or service feature that the Company has designated as beta, pilot, limited release, pre-release, non-production, evaluation or similar designation. Beta features are for the Company’s evaluation and testing purposes. The User is advised to safeguard important data, to use caution and not to rely in any way on the correct functioning or performance of the beta version and/or accompanying materials

7.10 User agrees that Company will have the right to generate aggregate/ anonymous data from the User Information, which the Company may use for any business purpose at any time (including without limitation to develop and improve Company’s products and Services and to create and distribute reports and other materials), in compliance with Company’s Privacy Policy.

7.11 Notwithstanding anything contained herein, THE USER REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE USER INFORMATION USER POST ON THE PLATFORM AND IN THE USER’S PRIVATE MESSAGES shared through the Chat Function.

7.12 THE PLATFORM AND SERVICES, AND ALL MATERIALS, INFORMATION, SERVICES INCLUDED IN THE PLATFORM AND SERVICES ARE PROVIDED "AS IS,"WITH NO WARRANTIES WHATSOEVER. COMPANY AND ITS LICENSORS EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. COMPANY AND ITS LICENSORS DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE PLATFORM AND SERVICES. COMPANY DISCLAIM ANY WARRANTIES FOR ANY SERVICE OBTAINED THROUGH THE PLATFORM. COMPANY DISCLAIM ANY WARRANTIES FOR SERVICES ADVERTISED BY A THIRD PARTY ON THE PLATFORM AND SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE PLATFORM. THE COMPANY IS NOT RESPONSIBLE FOR THE PRACTICES EMPLOYED BY SUCH PLATFORMS, APPLICATIONS, OR SERVICES LINKED TO OR FROM THE SERVICES OR PLATFORM, INCLUDING THE INFORMATION OR CONTENT CONTAINED THEREIN AND SUCH SERVICES ARE SUBJECT TO THAT THIRD PARTY’S OWN RULES, POLICIES, AND PRACTICES, AND NOT THIS POLICY. SUCH SERVICES SHALL BE SUBJECT TO THE TERMS AND CONDITIONS AND OTHER POLICIES OF SUCH THIRD PARTY

7.13 THE USER UNDERSTANDS AND AGREES THAT THE USER’S USES THE PLATFORM AND SERVICES AT HIS/HER OWN DISCRETION AND RISK AND THAT THE USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THE USER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL OR DATA.

7.14 SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO THE USER. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

8. Indemnity and Limitation of Liability

8.1 You shall indemnify and hold harmless the Company, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other policies, or Your violation of any law, rules or regulations or the rights (including infringement of Intellectual Property rights) of a third party.

8.2 IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS OR ANY OF ITS AFFILIATES, BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, LOSS OF BUSINESS OR OTHER LOSS (INCLUDING SUBSTITUTION OF SERVICES) ARISING OUT OF OR RELATING TO THESE TERMS OR ANY THIRD PARTY SERVICES DELIVERED IN CONNECTION HEREWITH EVEN IF PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH LIABILITY ARISES OUT OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER THEORY OF LEGAL LIABILITY; AND IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY TO THE USER ARISING OUT OF OR AS A RESULT OF A SERVICE EXCEED INR 100 (INDIAN RUPEES ONE HUNDRED ONLY)

9. Intellectual Property Rights

9.1 Company owns all trademarks including but not limited to the brand logo or other service marks belonging to the Company, and/or its partners, assigns, copyright, patent and all other intellectual property rights in this Platform and Services and content thereof (“Intellectual Property”), other than User Information. Except as expressly provided, nothing contained in this Paragraph shall be construed as conferring any license or right with regards to the Company’s Intellectual Property. No materials available on the Platform may be used, stored, and transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission of the Company. The Company makes no representations or warranties that any use of the information contained on this Platform will not infringe any such Intellectual Property right of any third party.

9.2 Other than as specified above, neither the Platform nor any of its contents may be modified or copied in whole or part in any form, including by framing, incorporation into other websites or other publications, or be used to create any derivative work. No links to the Platform may be included in any other website without Our prior written permission.

9.3 Other than as specified above, nothing on the Platform should be construed as granting any right or license. None of the contents may be changed, nor may any copyright or author attribution notice appearing on any of the contents be altered or removed, without Our permission.

10. Grievance Redressal

Any complaints with regards to use of Platform may be taken up with the grievance officer appointed by Company (“Grievance Officer”). The details of the Grievance Officer are as follows:

Grievance Officer: Mr. Kamal Upadhyay
Email: grievance@virbhumi.com
Address: 101, D Definity Premises Co-operative Society Limited, Survey No-95, Hissa No-CTS No-364, Jayprakash Road No-01, Goregaon East, Mumbai, Maharashtra, India, 400063.

The Grievance Officer shall acknowledge and dispose of the complaint within such time period as prescribed under the applicable laws.

In case the User approaches the Company in relation to the grievance with third party service provider, the Company shall promptly transfer any complaints it receives from Users to the third-party service provider and the same shall be addressed by the third party service provider in accordance with their policies.

11. Third-party products and integrations

The Company may use third party services to enhance functionalities of Platform. The Company does not make any representations or warranties with respect to such third-party services. Further, the Company is not responsible for the practices employed by these third parties linked to or from the Services or Platform, including the information or content contained there. Such third-party services are subject to and governed by that third party’s own rules, policies, and practices, and not the Company’s Terms.

12. Amendment

12.1 These Terms are current as of the last updated date set forth above.

12.2 The Company may periodically change these Terms to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. While the Company expects most such changes to be minor, the Company requests the Users periodically to review the changes.

13. Force Majeure

Notwithstanding anything to the contrary contained herein, neither party shall be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of God, acts of war or terrorism, shortage of supply, pandemics, lockdowns, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labour difficulties or civil unrest. Notwithstanding the foregoing, in the event of such an occurrence, each party agrees to make a good faith effort to perform its obligations hereunder and to take efforts to mitigate the effect of a force majeure event.

14. Governing Law and Dispute Redressal

14.1 These Terms shall be governed by and construed in accordance with the laws of India and the Company and Users agree that they are bound by the laws of India for the purposes of these Terms and the Services. The Company and Users agree that the Company shall not be required to follow laws of any other jurisdiction, whether or not such User belongs to a different jurisdiction other than India.

14.2 The Company and Users shall try to resolve any dispute arising out of or in relation to these Terms by mutual discussions, failing which the same shall be submitted to arbitration by a sole independent arbitrator appointed by the Company under the provisions of the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The place of arbitration shall be Mumbai, Maharashtra and the language of arbitration, English. Subject to the foregoing, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.